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Blankety-blank e-mail messages

Question : I'm using Microsoft Outlook Express 6 for my e-mail. Recently some recipients have told me that the word "Blank" appeared at the beginning of the e-mail they received, for example, "BlankJohn" rather than "John" as the salutation, or "BlankHave you. .."rather than "Have you. ..." Sometimes the same thing appears in the copy in my Sent Items folder, but not always. One recipient even told me he received one of my e-mail messages with an attachment called BlankBkgrd.gif. How do l prevent these?

Answer : Your message suggests the problem shows up in some messages you send, but not all. I'm guessing it appears in those where you originate the message, but not when you just reply to an existing message. In that case the culprit is almost certainly a corrupted stationery file. Select Tools > Options from the menu and click the Compose tab. There's a Stationery section in the middle of the tab. If the box to use stationery for mail is checked, either uncheck it or click the Select button to choose one of the other stationery files. (Note that selecting the stationery called "Blank" is not the same as selecting the dropdown option "<None>.") Send yourself a message just to make sure that the problem is gone.

 
 

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