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New printer, old software

Question : I got a free Hewlett-Packard printer/scanner/copier when I bought a laptop, but I didn't hook it up for months. I finally got around to setting it up, and even though it prints basic documents, every time I try to scan, the software crashes. What can I do ?

Answer :

Printers and other hardware items offered free or as heavily rebated bonus items are sometimes models that are on their way out of production.

And while these printers are perfectly fine, the software CD that comes with them may contain outdated drivers and supporting programs for scanning, copying and other tasks.

You may need new software. The best place to look for it is on the manufacturer's website.

Hewlett-Packard's site is at www.hp.com; click on the link for Software & Driver Downloads on the main page.

You will need to know the model number of your printer to find the correct updates for it.

Depending on your operating system and printer model, you may need anything from a small program patch to a 200MB software package. Once you download any updates, install the new drivers and software onto your computer and try the scanner feature again.


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