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Cryptic error messages

Question : After my computer starts up, I get an error message about an "Illegal System DLL Relocation." It says : "The relocation occurred because the DLL C:\Windows\System 32\HHCTRL.OCX occupied an address range reserved for Windows system DLLs." Huh ?

Answer : The only way most people can hope to make sense out of that jargon eruption is to hit Microsoft's tech-support site ( http://support.microsoft.com ) and try searching for the symptoms reported.

Don't look for the entire error message, just the key elements of it -- the noun and very that you haven't seen before. In this case, "HHCTRL.OCX" and "relocated" jump out as unusual, and a search for those two words yields the right tech-support article ( http://support.microsoft.com/kb/935448/ ).

That document explains that two security patches can conflict with such third-party programs as Grisoft's AVG anti-virus software and Realtek's soundcard control panel. It also points to a downloadable fix, "update 935448."

( If you are curious : "HHCTRL.OCX" assists in displaying help files, and "DLL" stands for "dynamic link library," a bit of code that programs can share. )

 
 

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